M’aï + T’aï.

01Separate tools still leave a gap

Qualifying a request is not enough if someone then has to open the GDS to execute it. Checking feasibility is not enough if the original request was not understood and prioritised first. Separately, email-processing AI and a booking engine each solve half the problem.

Time is lost at the handover, when an agent steps in simply to carry information from one system to another.

02Two products, one continuous chain

M'aï

Email-processing AI for Business Travel and tour operator call centres. M'aï understands, qualifies, routes, manages SLAs, enriches the file and prepares the action to take.

T'aï

The natural-language booking engine connected to the GDS and Orchestra. T'aï searches, checks, decides or requests approval, then executes directly without re-entering data.

03What M'aï understands, T'aï executes.

What T'aï executes, M'aï already knows next time.

M'aï qualifies

↗︎1

↗︎Understand

↗︎2

↗︎Qualify

↗︎3

↗︎Route

↗︎4

↗︎Manage

↗︎5

↗︎Enrich

↗︎6

↗︎Assist

Is an action in the GDS required?

No: M'aï responds or acts, then records it.

Yes: T'aï takes over without re-entering data.

T'aï executes

↗︎1

↗︎Understand

↗︎2

↗︎Search & Compare

↗︎3

↗︎Check

↗︎4

↗︎Decide & Approve

↗︎5

↗︎Execute

The file updated by T'aï becomes the data M'aï uses to process the next email from the same traveller.

One shared history

From email to booking, in one timeline.

This is not a separate offer. It demonstrates how the two products reinforce each other on the most time-consuming, least valuable cases, starting with simple cancellations.

04The benefits of connecting them

No gap between understanding and action

Moving from email to execution in the GDS no longer requires an agent simply to relay information.

Automate low-value cases

Simple cancellations and changes can be handled without human intervention.

Teams focused on what matters

Only cases requiring business judgement or customer approval are escalated to agents.

One continuous audit trail

Every decision is recorded in one thread, from qualification to GDS execution.

Consistent end-to-end governance

AI prepares and executes what is authorised; people approve fees and exceptions.

One starting point, a natural extension

Start with M'aï, then connect T'aï when automating execution becomes a priority.

Can your email-to-GDS chain work without a break?

Let us assess your tools, rules and the cases to automate first.

05Simple cancellation, from email to GDS

A customer emails to cancel a booking. Today, that request often requires an agent from start to finish: reading, finding the file, checking conditions, executing in the GDS and confirming with the customer.

Connected, M'aï identifies the cancellation, file and traveller. T'aï checks conditions and fees, then executes in the GDS or requests approval if fees apply. The agent only steps in when the case falls outside the standard framework.

06Reference indicators

Relevant measurements, without invented results.

↗︎Agent adoption rate

↗︎Reduction in manual corrections after AI processing

↗︎Processing time from initial request to resolution

↗︎Compliance with response and resolution deadlines (SLAs)

07Do your emails and bookings already speak the same language?

To assess connecting M'aï and T'aï to your current environment:

↗︎If the solution exists, we connect it.

↗︎If it does not, we build it.

↗︎10 years

↗︎of travel expertise in real conditions

↗︎6 Factories

↗︎specialist teams, available individually

↗︎Smart Tech

↗︎for Smart Travel