M’aï.

01The problem

Teams waste time on simple files that a machine should handle in three seconds. This is an allocation issue: the best people in a business travel team or tour operator call centre spend their time on first-level processing instead of focusing on valuable work.

M'aï changes that: it absorbs the routine workload and lets teams focus on the cases that need them.

02An orchestrator in practice

M'aï is an orchestrator connected to a booking engine. It integrates with existing tools and follows through to execution, with no gap between qualifying a request and taking action.

Understand

↗︎Qualify

↗︎Route

Manage

Enrich

↗︎Assist

↗︎Act

Trace

03The M'aï dashboard

M’aï · TRAVEL TECH FACTORY

SLA management, team workload and request status in real time.

04How it works

Understand

Analyses emails, identifies intent, travellers, files and requested actions. It also analyses tone to detect requests that need particular attention.

Qualify & Organise

Automatically categorises requests, determines priority, then assigns each request to the right team or Travel Planner based on skills, workload, schedules and absences.

Manage

Monitors SLAs in real time, anticipates breaches and reroutes requests when needed. Provides the indicators required to manage customer relationships.

Enrich

Queries back-office and customer systems to automatically retrieve traveller profiles, files, bookings and history.

Assist & Act

Produces an instant request summary and suggests actions. Connected to booking tools and the back office, it prepares or executes authorised operations: bookings, changes, cancellations and added services.

Trace

Every decision, action and intervention is recorded to ensure traceability and control.

No manual steps

The right person

Reliable indicators

Prepares and executes

No migration

M'aï is built with knowledge of the travel industry’s business rules, including fare conditions, supplier exceptions and file constraints, and designed to follow through to action without a gap between qualification and execution.

05Integration and deployment

↗︎Direct connection to existing email systems: Office 365, SMTP, Google.

↗︎No migration or information system rebuild.

↗︎Gradual deployment: the simplest, most profitable use cases are activated first, then coverage expands according to your priorities.

06For every travel sector

Airlines & rail operators

B2B requests and disruption incidents

Travel insurers

Insurance claims

Hoteliers

Post-stay changes and complaints

Tour operators & agencies

Quotes and cancellations

Only the nature of the request changes. Qualification, dispatch and execution work the same way.

07M'aï works with T'aï

T'aï, Travel Tech Factory’s sovereign natural-language AI: our natural-language booking engine connected to the GDS and Orchestra.

From qualification by M'aï to GDS execution by T'aï, the combination is what really changes a team’s productivity.